Thank you for choosing Kidbrooke Florist for your online flower delivery needs in Kidbrooke and the surrounding areas. These Terms & Conditions govern your use of our e-commerce website and form the contract between you (the customer) and us (Kidbrooke Florist) for ordering floral arrangements and related products. By placing an order on our website, you acknowledge and agree to these terms. Please read them carefully before submitting your order.
These Terms & Conditions apply to all orders placed for delivery or collection in Kidbrooke and the surrounding areas. Orders accepted via our online platform are bound by the provisions herein, alongside any specific product policies or notices referenced during the purchase process.
Orders for flower delivery through Kidbrooke Florist may be placed via our secure online system, available 24/7. To place an order, please follow these steps:
We recommend double-checking all order details. Any errors or omissions in submitted information may affect delivery and product quality.
We strive to represent all products, descriptions, and images as clearly and accurately as possible on our website. However, as flowers are a natural and seasonal product, some substitutions may be necessary if certain blooms or accessories are unavailable. Such substitutions will be of equal or greater value and designed to closely reflect the selected style. If major substitutions are required, we may contact you for further instructions.
All products are subject to availability. In the unlikely event a product becomes unavailable after ordering, you will be offered an alternative or a full refund.
All prices are shown in Pounds Sterling (GBP) and include applicable UK VAT and standard packaging. Delivery charges are stated separately on the order summary and checkout pages.
We accept payment via a range of secure methods, including major debit and credit cards, and other methods as displayed at checkout. Payment must be completed in full before any order is processed or dispatched.
If your payment is unsuccessful, your order will not be processed. You are responsible for ensuring your payment details are accurate and that sufficient funds are available.
Upon successful payment, you will receive an order confirmation email detailing your selected products, delivery details, and a unique order reference number. Please keep this confirmation for your records and in case of any queries regarding your order.
If you do not receive a confirmation email within a reasonable time after ordering, please check your spam or junk mail folder before contacting us for support.
We deliver to all addresses within Kidbrooke and specified surrounding areas as indicated on our website. Delivery dates and times are subject to availability and may be affected by seasonal peaks, weather conditions, or other unforeseen circumstances. While we make every effort to ensure your flowers arrive on the requested date, delivery times are estimates and cannot be guaranteed.
If the recipient is unavailable at the time of delivery, we may, at our discretion, attempt to leave the flowers with a neighbour or in a safe place (unless explicitly instructed otherwise). Notification of attempted delivery will be provided to the recipient. If redelivery is required, additional charges may apply.
You are responsible for providing correct and complete delivery details, including accurate address and recipient information. We cannot accept liability for orders delayed or not delivered due to incorrect or incomplete details provided by the customer. Please ensure all information is accurate at the time of ordering.
If you wish to cancel your order, you must do so at least 24 hours before the scheduled delivery date. To request a cancellation, please contact us with your order reference number and the details of the order.
Orders cannot be cancelled or refunded if the cancellation request is received less than 24 hours before the scheduled delivery, or after the products have already been prepared or dispatched. Due to the perishable nature of our products, prepared orders are non-refundable once they have entered the dispatch process.
If your order is eligible for cancellation, we will process a full refund to the original payment method. Please allow up to five working days for the refund to appear on your statement, depending on your bank or card provider.
Due to the perishable nature of flowers, returns are not typically accepted. However, if your order arrives damaged or is not as described, please contact us within 24 hours of delivery with photographs and a description of the issue. Each complaint will be considered on a case-by-case basis and, where appropriate, replacement products or refunds may be issued at our discretion.
By using our online flower delivery service, you represent and warrant that:
Breach of these obligations may lead to order refusal, cancellation, or legal action as appropriate.
We will not be liable for:
Our total liability in connection with any order or contract is limited to the amount paid by you for the products in question.
All content, including images, text, logos, and designs displayed on the Kidbrooke Florist website, are the property of Kidbrooke Florist or its licensors, and may not be used, copied or reproduced without express written permission.
We are committed to protecting your privacy and personal data in accordance with UK data protection laws. Your information will only be used to process your order and provide customer support services. For more detailed information, please refer to our separate Privacy Policy available on the website.
We reserve the right to revise these Terms & Conditions at any time to reflect changes in our business practices, the law, or improvements on our website. The latest version will always be available on our website, and it is your responsibility to review them before making a new order. Continued use of our site constitutes acceptance of any updated terms.
These Terms & Conditions, and any contracts formed under them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns about these Terms & Conditions, your order, or the flower delivery service provided by Kidbrooke Florist, please reach out to us using the contact details provided on our website. We aim to resolve all queries promptly and to your satisfaction.
These Terms & Conditions are designed to provide clarity and assurance for all customers using the Kidbrooke Florist online flower delivery service, in Kidbrooke and neighbouring areas. By placing an order, you confirm that you have read, understood, and agreed to these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kidbrooke, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kidbrooke.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
